Returns and Exchange

At KALINOVSKI, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our policy below:

  1. Eligibility:
    • Returns or exchanges are accepted within 14 days of delivery.
    • Products must be unused, in their original packaging, and in the same condition
      as received. If the product is defective, we will cover the return shipping costs.
  1. How to Initiate a Return or Exchange:
    • Please contact our customer service team at info@kalinovski.be with your order
      number and reason for return or exchange.
    • Our team will provide you with instructions and any necessary forms to complete
      the process.
  1. Return Shipping:
    • Customers are responsible for return shipping costs unless the product is defective or the return is a result of our error.
    • We recommend using a trackable shipping service for returns.
  1. Refunds:
    • Once your return is received and inspected, we will process your refund to the original method of payment.
    • Please allow up to 7-10 business days for the refund to appear on your account after processing.
  1. Exchanges:
    • If you wish to exchange a product, please indicate the desired replacement when contacting us.
    • Exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund.
  1. Defective or Damaged Items:
    • In the unlikely event that your product arrives damaged or defective, please contact us immediately with photographic evidence.
    • We will arrange for a replacement, repair, or refund, depending on your preference and product availability.

We are here to help ensure that your experience with KALINOVSKI is as smooth and satisfying as possible. If you have any questions or need assistance, please don’t hesitate to reach out